What to Do When an Insurance Company Ignores You

What to Do When an Insurance Company Ignores You

Dealing with an insurance company can be frustrating, especially when they disregard your inquiries or fail to provide the assistance you need. However, there are steps you can take when faced with this situation.

What to Do When an Insurance Company Ignores You

In this article, we will discuss what to do when an insurance company ignores you. By following these guidelines, you can navigate the process effectively and increase your chances of getting the attention and assistance you deserve.

Document Your Attempts to Communicate

When an insurance company ignores you, it’s crucial to keep a record of all your communication attempts. This documentation will serve as evidence of your efforts to contact them and the responses (or lack thereof) you received. Record the dates, times, names of representatives, and any relevant details from your conversations or correspondence. This record will be invaluable if you need to escalate the issue or seek legal assistance later on.

Persistently Follow Up

Persistence is key when an insurance company is ignoring you. Rather than assuming they will eventually respond, make it a habit to follow up regularly. Send polite but firm emails or letters requesting a response, including all pertinent information about your inquiry or claim. If possible, use certified mail or other methods that require a signature upon delivery. By consistently following up, you demonstrate your commitment to resolving the matter and increase the likelihood of a prompt response.

Escalate the Issue

If your attempts to communicate with the insurance company have been consistently ignored, it’s time to escalate the issue. Start by contacting the insurance company’s customer service department and ask to speak with a supervisor or manager. Clearly explain your situation and express your dissatisfaction with the lack of response. If this step doesn’t yield results, consider filing a complaint with the appropriate regulatory body or seeking legal advice, depending on the severity of the issue.

Seek Assistance from a Third Party

When an insurance company continues to ignore you, seeking assistance from a third party can be beneficial. Reach out to an insurance ombudsman or a consumer advocacy organization specializing in insurance matters. These entities can mediate between you and the insurance company, helping to facilitate communication and find a resolution. With their expertise and experience, they can provide valuable guidance throughout the process, increasing the likelihood of a satisfactory outcome.

Understand Your Policy and Explore Legal Options

While it’s preferable to resolve issues amicably, it’s essential to understand your rights and legal options. Review your insurance policy carefully to grasp the terms and conditions, including the company’s obligations towards you. If you believe the insurance company’s actions or lack thereof violate your policy or applicable laws, consult with an attorney specializing in insurance law. They can assess your case and advise you on the best course of action to protect your rights and pursue appropriate compensation.


Dealing with an insurance company that ignores you can be frustrating, but it’s important to take proactive steps to resolve the situation. By documenting your communication attempts, persistently following up, escalating the issue, seeking assistance from a third party, and understanding your policy and legal options, you increase your chances of receiving the attention and assistance you deserve. Remember to remain patient, persistent, and assertive throughout the process.

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What to Do When an Insurance Company Ign…

by Asheer Raza time to read: 2 min